Customer Service

Do I Need To Have An Account To Order?

No, you can also place an order as a guest. However, if you have an account with us, there are some benefits:
1. Express Checkout Process
2. Easily view your order status and order history

How Do I Change Or Cancel My Order?

We reserve the right for the customer to accept or reject the order even after the customer has received an order confirmation. Please contact our customer service to cancel the order or modify your order information within 2 hours before shipment.

How Do I Register?

Click the account icon in the top navigation bar, then fill in your email address, and password as required, and click the “Register” button to register.

Can I Disassemble And Assemble The Device?

We do not advise customers to do this.
The warranty shall be rendered null and void if the product is damaged due to modification.

How To Use A Coupon Code?

Enter your coupon code as instructed on the checkout page and click the button to apply it.

Do You Ship Outside Of The United States?

Sorry, we currently only support delivery within the United States, and we will support delivery to other countries and regions in the near future, sorry for the inconvenience caused!

Do I Have To Pay The Shipping Fee?

Free local delivery is available now for orders within the US. You do not need to pay any additional shipping fee.

When Can I Expect My Order?

Orders are usually processed (QC, processing, packing) within 1-2 business days after receiving your order.

Orders would take about 2 to 8 business days to ship from our warehouse to your place. Packages can be delivered as fast as 3 days.

Once your order has been dispatched, you will receive an order status email with tracking information. Feel free to contact our customer service for any questions.

How To Track My Order After Shipping?

Once your order has been dispatched, you will receive an order status email with tracking information.

You can also check the package status by visiting this URL: https://www.17track.net/en

Feel free to contact our customer service for any questions.

What Payment Methods Do You Accept?

CyberGeek provides our users with multiple safe and friendly payment methods and always guarantees users’ privacy and online safety.

We accept the following payment methods: PayPal, and Amazon Pay. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.

Can You Deliver To A Post Office Box?

No, we are not delivering to the PO box.
We sincerely recommend that you provide your personal shipping address so that the logistics company can deliver the package accurately.

If you are unable to be home at the time of delivery, I suggest you provide the address of your friends/family members.

Is It Safe To Shop On CyberGeek?

When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction are authorized and approved.

Your credit card information is not stored on our servers.

If I Forgot My Password, What Should I Do?

Please follow the steps below to change your password:
1. Select login “Account“
2. Then click “Lost your password?“
3. Enter your “Username or email” and click “Reset password“
4. You will receive an email from us with a link, click it to create a new password.

If you have any questions, please feel free to contact our customer service.

What Is The Difference Between The Billing Address And The Shipping Address?

The billing address is the address you give when applying for a credit or debit card while the shipping address means the location or place where the order will be delivered to.

What Should I Do If I Have After-Sale Issues?

We have a professional 24-hour reply after-sales service team that can solve any of your problems. You can send us a message, email or call our customer service department directly. Don’t worry, we will usually get back to you within 24 hours.

For more customer support information, please visit here.

Do You Accept Return And Exchange?

Your satisfaction is our top priority. If you are not satisfied with your purchase, you may ask for a return or exchange within 30 days from the delivery date. Your item(s) must be returned unused, in original condition.

For more RETURN & EXCHANGE POLICY information, please visit here.

Technical Support

Does Your Mini PC Come With An Operating System, RAM, SSD Installed?

Yes, of course. For your convenience, we installed the operating system and activated it for you. Don’t worry, RAM and SSD are also installed in the Mini PC.

What Should I Do If I Want To Reinstall Windows 11 Pro or Other Systems?

You can download the system you need from our official website for installation. If you don’t know how to install it, please download the SOP for reference. Please click here to download.

Can I Get The Mini PC With A Larger SSD Or More RAM?

We’re sorry, but we don’t currently have a higher-configured model. Every model of the Mini PC leaves the factory preconfigured so that you can use it immediately after its arrival. And we cannot customize them exclusively for you. If you need a more flexible solution, we recommend purchasing a larger SSD or more RAM and upgrading it yourself to meet your specific needs.