FAQs

We reserve the right for the customer to accept or reject the order even after the customer has received an order confirmation. Please contact our customer service to cancel the order or modify your order information within 2 hours before shipment.

Click the account icon in the top navigation bar, then fill in your email address, and password as required, and click the “Register” button to register.

We do not advise customers to do this.
The warranty shall be rendered null and void if the product is damaged due to modification.

Enter your coupon code as instructed on the checkout page and click the button to apply it.

Sorry, we currently only support delivery within the United States, and we will support delivery to other countries and regions in the near future, sorry for the inconvenience caused!

Free local delivery is available now for orders within the US. You do not need to pay any additional shipping fee.

Orders are usually processed (QC, processing, packing) within 1-2 business days after receiving your order.

Orders would take about 2 to 8 business days to ship from our warehouse to your place. Packages can be delivered as fast as 3 days.

Once your order has been dispatched, you will receive an order status email with tracking information. Feel free to contact our customer service for any questions.

Once your order has been dispatched, you will receive an order status email with tracking information.

You can also check the package status by visiting this URL: https://www.17track.net/en

Feel free to contact our customer service for any questions.

CyberGeek provides our users with multiple safe and friendly payment methods and always guarantees users’ privacy and online safety.

We accept the following payment methods: PayPal, and Amazon Pay. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.

No, we are not delivering to the PO box.
We sincerely recommend that you provide your personal shipping address so that the logistics company can deliver the package accurately.

If you are unable to be home at the time of delivery, I suggest you provide the address of your friends/family members.

When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction are authorized and approved.

Your credit card information is not stored on our servers.

Please follow the steps below to change your password:
1. Select login “Account“
2. Then click “Lost your password?“
3. Enter your “Username or email” and click “Reset password“
4. You will receive an email from us with a link, click it to create a new password.

If you have any questions, please feel free to contact our customer service.

The billing address is the address you give when applying for a credit or debit card while the shipping address means the location or place where the order will be delivered to.

We have a professional 24-hour reply after-sales service team that can solve any of your problems. You can send us a message, email or call our customer service department directly. Don’t worry, we will usually get back to you within 24 hours.

For more customer support information, please visit here.

Your satisfaction is our top priority. If you are not satisfied with your purchase, you may ask for a return or exchange within 30 days from the delivery date. Your item(s) must be returned unused, in original condition.

For more RETURN & EXCHANGE POLICY information, please visit here.